Complaints Policy

Complaints Policy

We always aim to provide a high standard of care and service. However, if something isn’t right, we want to know so we can put it right.

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How to make a complaint

You can contact us in whichever way feels easiest:

• Email: hello@thehappyskinclinic.co.uk

• Post: Jacqui de Jager, The Happy Skin Clinic, Platt Mill Farm, Platt Bridge, Ruyton-XI-Towns, Shrewsbury, SY4 1LS

• In person or by phone: Please contact us to arrange a confidential discussion

• Social media: You can message us via Instagram or Facebook

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What happens next

• We will confirm we’ve received your complaint within 48 working hours

• We will investigate and aim to resolve your complaint within 10 working days

• If we need more time, we will keep you updated

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We will always do our best to resolve your concerns fairly, respectfully, and as quickly as possible.

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Recording complaints

We keep a record of complaints and outcomes so we can improve our services and ensure issues are handled properly.

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If your complaint relates to your personal data

If you have concerns about how your personal data has been handled, please contact us first so we can investigate and respond.

If you are not satisfied with our response, you can contact the Information Commissioner's Office:

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• Website: https://www.ico.org.uk/concerns

• Phone: 0303 123 1113

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Our ICO registration number: ZB499779

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If you are not satisfied with the outcome

If we are unable to resolve your complaint to your satisfaction, you may contact our Alternative Dispute Resolution provider:

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Cosmetic Redress Scheme
https://www.cosmeticredress.co.uk/
Membership number: CRS000996

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Related policies

For more information on how we use your data, please see our Privacy Policy.